TERMS AND CONDITIONS

Impression Lashes' Terms and Conditions

Our terms and conditions

1. TERMS AND CONDITIONS

1.1 The scope of these terms. These are the terms and conditions under which we supply you with products.

1.2 Why should you read them? Please read these terms thoroughly before submitting your order to us. These terms explain who we are, how we will provide you with products, how you and we may modify or terminate the contract, what to do in the event of a dispute, and other crucial details.

1.3 Do you consider yourself a business or a consumer? You will have different rights under these terms depending on whether you are a business or a consumer in some areas. You are considered a consumer if:

You are an individual.
You purchase products from us solely or primarily for your personal use (not for use in connection with your trade, business, craft, or profession).

1.4 If you are a business customer, this is the entirety of our agreement with you. If you are a business customer, these terms constitute our entire agreement regarding your purchase. You acknowledge that you have not relied on any assurance, representation, promise, or warranty that has not been expressly stated in these terms and that you will not be able to hold us liable for any negligent misstatement or innocent misrepresentation based on any statement in this agreement.

2. HOW TO GET IN TOUCH WITH US

2.1 How to Get in Touch with Us You can reach us by email at impressionservices2022@gmail.com

2.2 How you might hear from us. If we need to contact you, we will do so via the email or postal address you provided in your order.

2.3 "Writing" encompasses email. When we say "writing" or "written" in these terms, we mean email.

3. OUR CONTRACT WITH YOU

3.1 How will we accept your order? When we email you to confirm that we've received your order, that's when we'll consider it accepted and a contract between you and us will be established.

3.2 If we are unable to accept your order. We will notify you if we are unable to accept your order and will not charge you for the product. This could be due to several reasons, including that the item is out of stock, that we have discovered an error in the product's price or description, that we are unable to meet the deadline you have set for delivery, or that we have encountered unexpected limits on our resources for which we could not reasonably plan.

3.3 The order number When we accept your order, we will assign it an order number and notify you of it. Whenever you contact us about your order, it would be helpful if you could include the order number.

4. OUR PRODUCTS

4.1 Products may differ slightly from their images. The product images on our website are only for illustration purposes. Although we have made every effort to accurately display the colours, we cannot guarantee that the colours displayed by your device accurately reflect the colour of the products. Your product may differ slightly from the images shown.

4.2 Product packaging may differ. There may be differences between the product's packaging and the packaging depicted in website images

5. RIGHTS TO CHANGE YOU CAN IMPLEMENT

Please contact us if you need to make changes to the product you ordered. We will notify you if the change is feasible. If it is possible, we will inform you of any changes to the product's price, the timing of its delivery, or anything else that would be required as a result of your requested change and ask you to confirm whether you want to proceed with it.

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor product modifications. We reserve the right to modify the product to:

(a) reflect changes in relevant laws and regulatory requirements; and

(b) implement minor technical adjustments and improvements.

7. SUPPLYING THE PRODUCTS

7.1 Delivery fees. The delivery fees will be as they are shown to you on our website.

7.2 When will we deliver the products? We will notify you when the products will be delivered during the order process. We will contact you with an estimated delivery date no later than 30 days after we accept your order.

7.3 We are not liable for delays beyond our control. If our supply of the products is delayed due to an event beyond our control, we will notify you as soon as possible and will take steps to minimise the impact of the delay. We will not be liable for any delays caused by the event if we do this, but if there is a risk of a significant delay, you may contact us to end the contract and receive a refund for any products you paid for but did not receive.

7.4 When do you become responsible for the products? Once a product is delivered to the address you provided to us, it becomes your responsibility.

7.5 When do your products? You own a product once we have received full payment and delivered it to you.

7.6 What will happen if you fail to provide the necessary information? We may require certain information from you to supply the products to you, such as your address and contact information. If you provide us with incomplete or incorrect information, we may either terminate the contract (and clause 10.2 will apply) or charge you a reasonable fee to compensate us for any additional work that is required as a result. We will not be liable for late or non-delivery of products if you fail to provide us with the information we require within a reasonable time after we request it.

7.7 Reasons why we may suspend product supply to you.

We may have to halt the supply of a product to:

(a) address technical issues or make minor changes; or

(b) update the product to take into account updates to pertinent legal and regulatory requirements.

7.8 you are right if we suspend product supply. Unless the problem is urgent or an emergency, we will notify you in advance that we will be suspending product supply. If we suspend a product or inform you that we will suspend a product for some time longer than 30 days, you may contact us to end the contract for that product. We will refund any amounts you have paid in advance for the product for the period following your termination of the contract.

7.9 If you do not pay, we may also stop supplying the products. When you fail to pay us for the products when you are supposed to (see clause 14.4) and you still fail to pay after we remind you that payment is due, we reserve the right to stop providing the products to you until you have settled any outstanding balances. We will contact you to inform you that we are discontinuing the supply of the products. We will not suspend the products if the unpaid invoice is disputed (see clause 14.7). In addition to suspending the products, we may charge you interest on past-due payments (see clause 14.6).

7.10 We are not liable for addressing errors or typos during the checkout process. We cannot accept responsibility for non-delivery if you enter the wrong address at checkout. Please double-check your address before completing the checkout.

7.11 You have five days to notify us of a non-delivery of a product that was delivered to you and the tracking indicates it as delivered. If non-delivery is not reported within 5 days, we will assume you have received the product. A formal investigation will be conducted in all cases where the order is reported as not delivered but tracking shows it was delivered. We do not refund deliveries that have been marked as "delivered" by tracking; instead, we will send a replacement.

8. YOUR RIGHTS TO TERMINATE THE CONTRACT

8.1 You have the option to terminate your contract with us at any time. Your rights if you choose to terminate the contract depend on the goods you have purchased, whether they are defective, how we are performing, the date you choose to do so, and whether you are a consumer or business customer:

(a) If the product you purchased is defective or not as described, you may have a legal right to end the contract (or to have it fixed or replaced, or to receive some or all of your money back; for more information, see clauses 12 for consumers and clause 13 for businesses)

(b) See clause 8.2 if you want to terminate the contract because of something we have done or have promised to do.

(c) See clause 8.3 if you are a consumer who has recently changed your mind about a product. If you are within the cooling-off period, you may be entitled to a refund, but this may be subject to deductions and you will be required to pay the costs of returning any goods.

8.2 Terminating the contract because of something we have done or will do. If you cancel a contract for any of the reasons listed in (a) to (d), the contract will be terminated immediately, and we will reimburse you in full for any products that were not delivered, and you may be entitled to compensation. The following are the reasons:

(a) We have informed you of an upcoming change to the product or these terms with which you disagree (see clause 6.2);

(b) If we informed you of a pricing or description error with the item you ordered and you decide not to proceed;

(d) If we violated the terms of the contract, you have the legal right to terminate it.

8.3 If you are a consumer, you have the right to change your mind (Consumer Contracts Regulations 2013). If you're a consumer, you have a legal right to cancel your order within 14 days of purchase for the majority of online purchases and receive a refund. These terms provide a more thorough explanation of these rights as they pertain to the Consumer Contracts Regulations of 2013.

8.4 Our consumer goodwill guarantee. Please be aware that these terms reflect Impression Lashes' goodwill guarantee, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways outlined below. This guarantee is provided to UK consumers who purchase Impression Lashes products. This goodwill guarantee has no bearing on your legal rights in the event of faulty or incorrectly described products (see clause).

When customers have no right to change their minds. Your right to change your mind as a consumer does not apply to:

(a) items that have been opened after being sealed for hygiene or health protection reasons; and

(b) any items that, after delivery, are mixed irretrievably with other items.

8.6 If a delivery hasn't arrived after more than 30 days, you have the right to legally cancel the contract and get a refund.

8.7 If an order is not delivered within 15 working days, Impression Lashes will replace it. If you refuse the replacements, you must wait 30 days before submitting a cancellation request.

9. HOW DO YOU END YOUR CONTRACT WITH US? (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

9.1 Inform us that you wish to terminate the contract. To cancel your contract with us, please send an email to impressionservices2022@gmail.com When available, please include your phone number, email address, name, home address, order information, and all other relevant information.

9.2 Product returns after contract termination. The products must be returned to us if you decide to cancel the contract for any reason after they have been shipped to you or received by you. You must return them to us at the address listed. If you are a consumer exercising your right to cancel the agreement, you must send the goods back to us within 14 days of notifying us of your decision to do so.

9.3 We will cover the return costs:

(a) if the products are defective or do not match the description; or

(b) if you are terminating the contract due to a mistake in pricing or description, an impending change to the product or these terms that we have informed you about, a delivery delay brought on by circumstances beyond our control, or because you have a legal right to do so as a result of something we did wrong.

You are responsible for covering the return shipping costs in all other situations, including those in which you are a customer exercising your right to cancel.

9.4 How we'll give you a refund. If you are eligible for a refund under these terms, we will reimburse you using the same payment method that you used when you originally purchased the goods. However, as explained below, we may make price reductions.

When a customer exercises their right to revoke their purchase, we may deduct money from their refunds. Should you decide to exercise your right to do so:

(a) Should the value of the goods be diminished as a result of your handling them in a manner that is not appropriate in a store, we may reduce your refund of the purchase price (excluding delivery costs) to reflect this. To learn more about acceptable handling practices and see some examples, visit our returns page at [link to returns policy page]. You must pay us the appropriate sum if, after we refund the price paid to you but before we've had a chance to examine the goods, we find out you handled them improperly.

(b) The most that can be reimbursed for delivery expenses are those associated with using the least expensive delivery option we provide. For instance, if we offer delivery of a product in 3-5 days at one price but you choose delivery in 24 hours at a higher price, we will only refund the amount you would have paid for the less expensive delivery option.

9.6 When will your refund be issued? Any refunds you are due from us will be processed as soon as we can. Your refund will be processed within 14 days of the day we receive the returned item from you if you are a consumer exercising your right to cancel. See clause 9.2 for details on how to send us a product for return.

10. OUR RIGHTS TO TERMINATE THE CONTRACT

10.1 If you breach the contract, we may terminate it. We may send you a written notice at any time to terminate the contract for a product if:

(a) you fail to make any payment to us when it is due, and you fail to make payment within 10 days of our reminder;

(b) you fail to give us the information we need to deliver the products within a reasonable amount of time after we ask for it, like your delivery address;

10.2 You must reimburse us if you violate the contract. If we stop the contract in the scenarios set out in paragraph 10.1 we will return any money you have paid in advance for items we have not given but we may deduct or charge you appropriate compensation for the net expenses we will incur due to your breaking the contract.

10.3 We reserve the right to discontinue the product. We may write to you to let you know that we are planning to discontinue delivering the product. We will let you know in advance of our halting of the provision of the goods and will refund any money you have paid in advance for items that will not be delivered.

11. IN THE EVENT OF A PRODUCT DEFICIENCY

How to Inform Us of Issues If you have any queries or issues regarding the goods, please contact us. You can reach us at impressionservices2022@gmail.com

12. YOUR RIGHTS AS A CONSUMER CONCERNING DEFECTIVE PRODUCTS

12.1 If you are a UK consumer, we are under a legal responsibility to deliver items that are in line with this contract. See the box below for an overview of your essential legal rights regarding the goods. Nothing in these conditions will impact your legal rights

Summary of your important legal rights

This is a summary of your important legal rights. These are subject to specific exclusions. For more information, please visit the Citizens Advice website www.adviceguide.org.uk or phone 03454 04 05 06.

If your product is items, the Consumer Rights Act 2015 specifies items must be as stated, suitable for the purpose, and of sufficient quality. During the projected lifetime of your goods, you have the following legal rights:

a) Up to 30 days: if your items are malfunctioning, then we will have to check your goods to establish if they are suitable for use. If they are proven to be defective, you will be reimbursed promptly. If they are not, the products will be returned to you.

12.2 Your responsibility to return rejected merchandise If you desire to utilise your legal right to reject items, you must return them to us. We will cover the expenses of mailing or collecting. Please email us at impressionservices2022@gmail.com for a return label.\

13. YOUR RIGHTS IF YOU ARE A BUSINESS CONCERNING DEFECTIVE PRODUCTS

13.1 We do not extend a warranty to business customers.

14. PRICING AND PAYMENT

14.1 Where to locate the pricing for the product. The price of the goods (which includes VAT) will be the price stated on the order pages when you made your purchase. We take every reasonable precaution to guarantee that the pricing of the goods given to you is right. However, please check paragraph 14.3 for what happens if we uncover an inaccuracy in the pricing of the goods you purchase.

14.2 Any changes in VAT rates will be communicated to you. Unless you have already paid in full for the goods before the change in the rate of VAT takes effect, we will alter the rate of VAT that you pay if it changes between the date of your purchase and the day we provide the product.

14.3 What happens if the pricing is incorrect? Despite our best efforts, it is always possible that some of the things we offer are wrongly priced. Before accepting your purchase, we will often verify pricing to make sure they are accurate. If the true price of the product at the time of your order is less than the price we specified at the time of your order, we will charge the lesser amount. Before accepting your purchase, we will get in touch with you if the item's true price at the time of your order is greater than the price we first told you. If we accept and execute your order when a price mistake is clear and unmistakable and might reasonably have been detected by you as a mispricing, we may stop the contract, refund you any amounts you have paid and seek the return of any items given to you.

14.4 When and how you must make a payment We accept American Express, Apple Pay, Google Pay, Klarna, MasterCard, PayPal, Visa, and Shopify as forms of payment. You must pay for the items before we will ship them to you.

14.5 Our right of set-off if you are a commercial client. If you are a business client, you are obligated to make any payments owing to us under these conditions in full without any deductions, set-offs, counterclaims, or other types of offsets (other than any deduction or withholding of tax as required by law).

14.6 We may impose interest if you pay late. We reserve the right to charge you interest on any delayed payments if you fail to pay us in full by the deadline at a rate that is sometimes 4% higher than the Bank of England's base lending rate. From the due date until the day the late sum is paid, whether before or after judgement, this interest shall accrue daily. You must pay us interest coupled with any late payment.

14.7 What to do if you suspect an invoice is inaccurate. If you suspect an invoice is inaccurate, please contact us quickly to let us know. You will not have to pay any interest until the disagreement is resolved. Once the issue is settled we will charge you interest on accurately billed monies from the original due date.

14.8 We offer a lot of discounts on our website. We retain the right to alter these offers at any moment.

15. OUR RESPONSIBILITY FOR ANY LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A CONSUMER

15.1 We are accountable to you for foreseeable loss and harm caused by us. If we violate these terms, we are liable for any loss or damage you suffer that is a reasonably foreseeable outcome of our breach of contract or failure to exercise reasonable care and skill, but we are not liable for any loss or damage that is not reasonably foreseeable. Loss or harm is foreseeable if it is either evidence that it will occur or if both parties understood it would happen at the time the contract was signed, such as if you discussed it with us throughout the sales process.

15.2 We do not exclude or restrict in any way our obligation to you where it would be prohibited to do so. This includes responsibility for death or bodily damage resulting from our carelessness or the negligence of our employees, agents, or subcontractors; fraud or fraudulent misrepresentation; violation of your legal rights about the goods as outlined in paragraph 12.1; and for faulty products under the Consumer Protection Act of 1987.

15.3 We are not accountable for commercial damages. If you are a consumer we only provide the items to you for home and private use. If you use the items for any commercial, business, or resale purpose our responsibility to you will be restricted as outlined in paragraph 16.

16. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU IF YOU ARE A BUSINESS

16.1 Nothing in these conditions shall restrict or exclude our responsibility for:

a) fatality or personal harm brought on by our carelessness, or the fault of our agents, employees, or contractors (where applicable);
b) fraud or false misrepresentation;
c) violation of the conditions implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
d) any matter in respect of which it would be illegal for us to exclude or limit responsibility.

16.2 Sections 13 to 15 of the Sale of Goods Act of 1979 and Sections 3 to 5 of the Supply of Goods and Services Act of 1982 do not apply to any implicit conditions unless specifically specified in paragraph 13.1 of the contract.

16.3 Subject to clause 16.1:

a) We will not be responsible to you under any legal theory, whether contract, tort (including negligence), violation of statutory duty, or otherwise, for any loss of profit or other indirect or consequential damage resulting from or related to any agreement between us; and
b) The amount of £2000 or forty percent (40%) of the total amounts paid by you for items under such a contract, whichever is larger, shall serve as the maximum amount of our aggregate responsibility to you for any additional damages occurring under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

17. HOW WE MAY USE YOUR PERSONAL INFORMATION

17.1 How will we utilise your personal information? We will only use your personal information as stated forth at [link to the privacy policy page]

18. OTHER IMPORTANT TERMS

18.1 We may transfer this agreement to someone else. We may transfer our rights and duties under these conditions to another organisation. We will always warn you in writing if this occurs and we will guarantee that the transfer will not impact your rights under the contract

18.2 You require our approval to transfer your rights to someone else (except that you may always transfer our assurance) (except that you can always transfer our guarantee). You may only transfer your rights or your responsibilities under these conditions to another person if we agree to this in writing.

18.3 Nobody else has any rights under this contract (unless someone you transfer your guarantee on to) (except someone you pass your guarantee on to). You and we are the parties to this agreement. None of its provisions shall be enforceable by any other party.

18.4 If a judge considers part of this contract invalid, the remainder will stay in effect. Each of the paragraphs of these terms acts individually. If any court or appropriate body rules that any of them are illegal, the remaining articles shall continue in full force and effect.

18.5 Even if we delay executing this contract, we can still enforce it later. If we do not demand that you do something that you are obliged to do immediately under these terms, or if we take a while to take action against you for breaching this contract, that does not imply that you are not needed to do those things and it does not stop us from taking action against you in the future. For example, if you miss a payment and we do not follow you but we continue to deliver the goods, we might nevertheless need you to make the payment at a later period.

18.6 Which laws apply to this contract and where you may start legal procedures if you are a consumer? English law controls these conditions and you may institute legal actions about the items in the English courts. If you reside in Scotland, you may commence legal actions in respect of the goods in either the Scottish or the English courts. If you reside in Northern Ireland, you may commence legal actions in respect of the goods in either the Northern Irish or the English courts.

18.7 Which laws apply to this contract and where you may start legal procedures if you are a company? If you are a business, any disagreement or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) will be governed by and interpreted by English and Welsh law, and the courts of England and Wales shall have exclusive jurisdiction to decide any such dispute or claim.

18.8 We will do our best to accommodate any order cancellations or revisions but this is not always feasible. Please contact us at impressionservices2022@gmail.com.